Core Competencies:

• Ethics. Works with integrity; Upholds organizational values.

• Dependability. Follows instructions and responds to management direction; results-oriented and committed to achieving objectives and tasks as required.

• Teamwork and Collaboration. Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive culture. Communicates effectively.

• Professionalism. Tactfully approaches others, reacts well under pressure, treats others respectfully, and is accountable for all actions and decisions.

• Organizational Support. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports the organization’s goals and values.

• Quality Management. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Decision-Making. Analyzes each situation, looking for opportunities to make any situation more beneficial for the company. Participates effectively in communication to achieve optimum results.

• Cognitive Ability. High intelligence, problem-solving/initiative, dependability, and ability to access and navigate relevant APIs.

Key Responsibilities:

• Contact and engage warm leads to introduce services and move them toward conversion
• Follow up with interested prospects and nurture leads through the sales process
• Assist in data mining and sourcing contact information (phone numbers, leads).
• Conduct outbound calls to qualify leads and schedule appointments or close deals
• Clearly explain services and handle basic objections professionally
• Maintain accurate records of calls, notes, and outcomes in CRM or tracking systems
• Achieve daily/weekly call and conversion targets
• Coordinate with the sales or operations team for smooth client handoff

Qualifications:

• Minimum 5 years of experience in telemarketing or sales
• Experience handling warm leads and converting inquiries into customers
• Experience or knowledge in data mining, lead sourcing, and finding contact numbers
• Background in the cleaning services industry is highly preferred
• Proven ability to build rapport and close deals over the phone
• Experience using CRM tools or call tracking systems
• Goal-oriented, reliable, and able to work independently
• Strong English communication skills (clear, confident, and persuasive)