• Support Analyst (Junior / Intermediate / Senior)
  • JOB CODE: DFT - 08326
  • 40 hours/per week
  • Time Zone: EST

Overview

We are looking for multiple Support Analysts at Junior, Intermediate, and Senior levels to join our growing IT team. Depending on your experience, you will provide technical support, troubleshoot issues, resolve incidents, and contribute to maintaining reliable IT services.

During the hiring process, applicants will be assessed and considered for the level that best matches their skills and experience.

Junior Support Analyst (Level 1)

Experience: 0–2 Years

Responsibilities:

  • First-line technical support
  • Ticket triage and issue resolution
  • Password resets and user support
  • Escalate complex issues
  • Maintain documentation

Intermediate Support Analyst (Level 2)

Experience: 3–5 Years

Responsibilities:

  • Resolve escalated issues
  • Root cause analysis
  • System administration
  • Mentor junior analysts
  • Improve support processes

Senior Support Analyst (Level 3)

Experience:  6+ Years

Responsibilities:

  • Lead major incident resolution
  • Technical leadership
  • Automation initiatives
  • Architecture recommendations
  • Mentor support teams

Preferred Qualifications

Applicants should have experience in one or more of the following:

  • Windows Administration
  • Microsoft 365
  • Active Directory
  • Networking
  • ITSM / Service Desk
  • AWS or Azure (preferred)

Preferred Certifications

  • AWS Cloud Practitioner
  • Azure Fundamentals
  • ITIL Foundation
  • Scrum Foundations
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