Core Competencies:

• Ethics. Works with integrity; Upholds organizational values.

• Dependability. Follows instructions, responds to management direction; results oriented and committed to achieving objectives and tasks as required.

• Teamwork and Collaboration. Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive culture. Communicates effectively.

• Professionalism. approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accountable of all actions and decisions.

• Organizational Support. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values.

• Quality Management. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Decision Making. Analyzes each situation, looking for opportunities to make any situation more beneficial for the company. Participates effectively in communication to achieve optimum results.

Key Responsibilities:

• Conduct outbound cold calls to prospective customers using company-provided lead lists and prospect databases.
• Introduce the company’s products or services professionally and communicate the value proposition clearly.
• Identify and engage relevant decision-makers to generate interest and potential business opportunities.
• Qualify prospects by asking relevant questions, understanding their needs, and assessing their suitability for the company’s offerings.
• Handle initial objections professionally and respond to prospect questions using approved scripts and information.
• Follow up with prospects consistently through phone calls, emails, and other approved communication channels.
• Schedule appointments, sales calls, or meetings with qualified prospects for the sales or business development team.
• Maintain accurate records of calls, conversations, prospect responses, follow-ups, and lead status in the CRM.
• Meet established performance targets, including daily call volume, contacts reached, qualified leads, and appointments booked.
• Provide regular updates on calling activities, prospect feedback, and campaign performance.
• Coordinate with the sales team to improve calling scripts, outreach strategies, and lead qualification processes.

Qualifications:

• Proven experience in cold calling, telemarketing, outbound sales, appointment setting, or lead generation.
• Excellent verbal English communication skills and a clear, confident, professional phone presence.
• Comfortable making high volumes of outbound calls and speaking with new prospects.
• Strong prospecting, persuasion, relationship-building, and objection-handling skills.
• Ability to engage decision-makers, qualify prospects, and generate interest in products or services.
• Resilient and comfortable handling rejection while maintaining a positive and professional attitude.
• Strong follow-up skills and the ability to work toward measurable calling and appointment-setting targets.
• Experience using CRM systems, dialers, call-tracking tools, or lead management platforms.
• Good organizational skills and attention to detail when documenting prospect interactions.
• Ability to work independently, manage time effectively, and meet daily or weekly performance goals.
• Reliable internet connection, a suitable remote working setup, and a quiet environment for making calls.