Core Competencies:

• Ethics. Works with integrity; Upholds organizational values.

• Dependability. Follows instructions and responds to management direction; results-oriented and committed to achieving objectives and tasks as required.

• Teamwork and Collaboration. Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive culture. Communicates effectively.

• Professionalism. Tactfully approaches others, reacts well under pressure, treats others respectfully, and is accountable for all actions and decisions.

• Organizational Support. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports the organization’s goals and values.

• Quality Management. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Decision-Making. Analyzes each situation, looking for opportunities to make any situation more beneficial for the company. Participates effectively in communication to achieve optimum results.

• Cognitive Ability. High intelligence, problem-solving/initiative, dependability, and ability to access and navigate relevant APIs.

Key Responsibilities:

• Manage Amazon Seller Central accounts and oversee daily marketplace operations.
• Handle the end-to-end Seller Central process, including listings, catalog, inventory, orders, and account health.
• Create, update, and optimize Amazon product listings to improve visibility and conversions.
• Monitor account health, performance metrics, sales, inventory, and product rankings.
• Identify and resolve Seller Central issues, including suppressed listings, stranded inventory, account notifications, and other operational concerns.
• Communicate with Amazon Seller Support to resolve account and marketplace issues.
• Monitor inventory levels, fulfillment status, pricing, promotions, and product availability.
• Ensure products and accounts remain compliant with Amazon policies and requirements.
• Analyze Amazon sales and performance data and provide recommendations for improvement.
• Conduct competitor and marketplace research to identify growth opportunities.
• Assist with Amazon PPC and advertising activities, when applicable.
• Work closely with clients and internal teams to ensure smooth Amazon operations.
• Maintain accurate reports, records, and account documentation.
• Proactively identify issues and opportunities rather than waiting for problems to arise.

Qualifications:

• 3+ years of hands-on Amazon Seller Central experience.
• Strong knowledge of Amazon marketplace operations and Seller Central.
• Proven experience managing Amazon seller accounts from an operational perspective.
• Experience working with CPG, consumer products, e-commerce, or DTC brands is highly preferred.
• Strong knowledge of Amazon listings, catalog management, inventory, fulfillment, account health, and Seller Support.
• Experience with Amazon PPC/advertising is an advantage.
• Strong analytical and problem-solving skills.
• Excellent written and verbal English communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple products and priorities independently.
• Proactive, resourceful, and results-oriented.
• Comfortable communicating directly with clients and providing updates on account performance.
• Ability to work effectively in a remote and fast-paced environment.