Sales Support & CRM Administrator

Core Competencies:

Dependability. Follows instructions and responds to management direction; results-oriented and committed to achieving objectives and tasks as required.

Teamwork and Collaboration. Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive culture. Communicates effectively.

Professionalism. Tactfully approaches others, reacts well under pressure, treats others respectfully, and is accountable for all actions and decisions.

Organizational Support. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports the organization’s goals and values.

Quality Management. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Decision-Making. Analyzes each situation, looking for opportunities to make any situation more beneficial for the company. Participates effectively in communication to achieve optimum results.

Cognitive Ability. High intelligence, problem-solving/initiative, dependability, and ability to access and navigate relevant APIs.

Key Responsibilities:

Follow up on quoted projects and existing sales leads from the past 12 months using HubSpot CRM.
Contact prospects and customers via phone and email to determine project status, identify current decision-makers, and uncover new business opportunities.
Gather key project information, including whether the project is proceeding, if the original contractor was successful, and who was ultimately awarded the project.
Maintain accurate and up-to-date customer, project, and opportunity records within HubSpot CRM.
Research and identify updated contacts when previous decision-makers are no longer involved.
Prepare and send professional follow-up emails while maintaining clear and consistent communication with prospects.
Follow established sales support processes, workflows, and call procedures to ensure consistency and data accuracy.
Escalate qualified opportunities and important project updates to the UK sales team.
Meet daily and weekly KPIs for outbound calls, CRM updates, and follow-up activities.
Provide ongoing administrative and sales support as required, with the opportunity to transition into a broader administrative support role.

Qualifications:

Proven experience in Sales Support, CRM Administration, Customer Service, Lead Follow-up, or a similar role.
Hands-on experience with HubSpot CRM or other CRM platforms is highly preferred.
Strong experience conducting outbound calls and following up with customers and prospects.
Excellent verbal and written English communication skills with a clear, professional, and neutral accent.
Confident in communicating over the phone and comfortable making outbound calls for several hours each day.
Strong written communication skills with the ability to draft accurate and professional emails using tools such as Microsoft Copilot, ChatGPT, or similar AI writing assistants.
Tenacious and persistent, with the ability to identify the correct contacts and consistently follow up on opportunities.
Strong attention to detail with the ability to accurately update CRM records and maintain data integrity.
Process-driven and able to follow documented workflows, procedures, and call scripts.
Self-motivated, dependable, and capable of working independently while achieving KPIs.
Excellent organizational, time-management, and multitasking skills.
Participate in regular performance reviews and one-on-one coaching sessions with the UK-based manager.