Engineering Operations Assistant

Core Competencies:

Dependability. Follows instructions and responds to management direction; results-oriented and committed to achieving objectives and tasks as required.

Teamwork and Collaboration. Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive culture. Communicates effectively.

Professionalism. Tactfully approaches others, reacts well under pressure, treats others respectfully, and is accountable for all actions and decisions.

Organizational Support. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports the organization’s goals and values.

Quality Management. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Decision-Making. Analyzes each situation, looking for opportunities to make any situation more beneficial for the company. Participates effectively in communication to achieve optimum results.

Cognitive Ability. High intelligence, problem-solving/initiative, dependability, and ability to access and navigate relevant APIs.

Key Responsibilities:

Manage and respond to incoming emails, handling customer inquiries and correspondence on behalf of the business owner.
Review project requirements and prepare quotations using established pricing matrices and company pricing guidelines.
Interpret and understand technical documentation, including PDF plans, AutoCAD drawings, iBwave designs, specifications, and engineering documents.
Generate accurate cost estimates and quotations based on project requirements, technical drawings, and design documentation.
Review and analyze iBwave designs to support project estimation, pricing, and proposal preparation.
Coordinate with internal teams to gather information required for quotations and project execution.
Maintain organized records of quotations, pricing information, project documentation, and client communications.
Prepare proposals, bid submissions, and project-related documentation as required.
Follow up with clients and customers regarding quotations, project updates, and additional information requests.
Provide executive and administrative support to the business owner to ensure smooth day-to-day operations.
Identify opportunities to improve quotation processes, workflow efficiency, and customer communication.

Qualifications:

Previous experience in estimating, technical sales support, project coordination, engineering administration, or a related role.
Hands-on experience with iBwave, including the ability to review and interpret iBwave designs and documentation.
Ability to read and interpret AutoCAD drawings, PDF plans, blueprints, and technical documentation.
Experience preparing quotations, cost estimates, or pricing proposals.
Strong attention to detail and accuracy when reviewing technical information and pricing calculations.
Excellent written and verbal communication skills, with the ability to draft and manage professional email correspondence.
Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines.
Proficiency in Microsoft Office Suite, Google Workspace, and general business software.
Ability to work independently and make informed decisions using established pricing and operational guidelines.
Experience in telecommunications, wireless networking, engineering, construction, or related technical industries is highly preferred.
Familiarity with CRM systems, quoting software, or project management tools is an advantage.

Preferred Qualifications

Background in Mechanical Engineering, Civil Engineering, Construction, Manufacturing, or Industrial Services.
Experience using AutoCAD or other technical drawing software.
Understanding of project costing, material pricing, and estimating principles.
Previous experience supporting business owners, executives, or technical sales teams.