Core Competencies:

• Ethics. Works with integrity; Upholds organizational values.

• Dependability. Follows instructions and responds to management direction; results-oriented and committed to achieving objectives and tasks as required.

• Teamwork and Collaboration. Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive culture. Communicates effectively.

• Professionalism. Tactfully approaches others, reacts well under pressure, treats others respectfully, and is accountable for all actions and decisions.

• Organizational Support. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports the organization’s goals and values.

• Quality Management. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Decision-Making. Analyzes each situation, looking for opportunities to make any situation more beneficial for the company. Participates effectively in communication to achieve optimum results.

• Cognitive Ability. High intelligence, problem-solving/initiative, dependability, and ability to access and navigate relevant APIs.

Key Responsibilities:

• Support Australian small business operations through administrative and automation solutions.
• Identify opportunities to improve and optimize business processes and workflows.
• Manage and troubleshoot basic IT and system-related issues.
• Assist in implementing automation tools and streamlining daily operations.
• Coordinate with internal teams and external providers to resolve technical concerns.
• Maintain organized systems, documentation, and operational processes.
• Provide executive and operational support when needed.
• Monitor workflows and recommend efficiency improvements for business operations.
• Assist with software setup, integrations, and process management.

Qualifications:

• Proven experience as an Executive Assistant, Operations Assistant, or Business Automation Specialist.
• Experience supporting Australian small businesses is highly preferred.
• Strong understanding of business operations, workflow optimization, and automation tools.
• Confident in handling and troubleshooting basic IT and system issues.
• Tech-savvy with the ability to quickly learn new platforms and software.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent written and verbal English communication skills.
• Ability to work independently and manage multiple priorities efficiently.
• Proactive, resourceful, and detail-oriented.