Core Competencies:

• Ethics. Works with integrity; Upholds organizational values.

• Dependability. Follows instructions and responds to management direction; results-oriented and committed to achieving objectives and tasks as required.

• Teamwork and Collaboration. Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive culture. Communicates effectively.

• Professionalism. Tactfully approaches others, reacts well under pressure, treats others respectfully, and is accountable for all actions and decisions.

• Organizational Support. Follows policies and procedures; Completes administrative tasks correctly and on time; Supports the organization’s goals and values.

• Quality Management. Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Decision-Making. Analyzes each situation, looking for opportunities to make any situation more beneficial for the company. Participates effectively in communication to achieve optimum results.

• Cognitive Ability. High intelligence, problem-solving/initiative, dependability, and ability to access and navigate relevant APIs.

Key Responsibilities:

• Develop and maintain strong relationships with clients and key accounts.
• Manage the full sales cycle, from lead generation and prospecting to closing deals and account management.
• Identify and pursue new business opportunities to achieve sales and revenue targets.
• Conduct sales presentations, product demonstrations, and client meetings.
• Understand client needs and recommend appropriate products, services, and solutions.
• Manage and grow existing accounts through upselling, cross-selling, and relationship building.
• Prepare proposals, quotations, contracts, and sales reports as needed.
• Monitor sales performance, pipeline activity, revenue targets, and account growth.
• Maintain accurate and up-to-date CRM records, customer information, and sales activities.
• Coordinate with marketing, operations, customer service, and other internal teams to ensure excellent client service.
• Address client concerns, resolve issues, and ensure customer satisfaction and retention.
• Negotiate pricing, contracts, and terms while protecting business objectives.
• Stay informed about market trends, competitors, and industry developments.
• Provide regular sales forecasts, account updates, and performance reports to management.
• Build long-term partnerships and identify opportunities for account expansion and revenue growth.

Qualifications:

• 3+ years of experience in sales, account management, business development, or a related role.
• Proven track record of meeting or exceeding sales targets.
• Strong experience in client relationship management and account growth.
• Excellent communication, presentation, negotiation, and closing skills.
• Strong understanding of sales processes, lead generation, prospecting, and pipeline management.
• Experience using CRM systems such as Salesforce, HubSpot, Zoho, or similar platforms.
• Strong problem-solving and consultative selling skills.
• Ability to build trust and maintain long-term client relationships.
• Highly organized, results-oriented, and self-motivated.
• Ability to manage multiple accounts, priorities, and deadlines effectively.
• Strong business acumen and commercial awareness.
• Experience with B2B sales, SaaS, e-commerce, or digital services is an advantage.
• Experience in upselling, cross-selling, and account expansion is highly preferred.
• Bachelor’s degree in Business, Marketing, Sales, Communications, or a related field is preferred.